Reference

Privacy Policy for Your danagg Account

Your account data, DANA wallet checks, device records and lobby activity sit under one Privacy Policy, so you can see what we collect before you open an account.

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danagg Privacy Policy for Your danagg Account
CONTACT PATHS

Three Ways To Reach Privacy Support

Three privacy contact paths are available when you want to ask what we hold, fix an account detail or raise a cookie concern. We route these messages away from general lobby questions, so your request is handled by support staff who can check account records, wallet references and device logs without asking you to repeat every detail.

Team online

Live chat

Use live chat from 10:00 to 24:00 WIB for privacy questions tied to login, cookies or a wallet reference. Start with your account phone number, then we verify before discussing any data.

WhatsApp support

Message our WhatsApp support line for privacy requests that need screenshots, such as a DANA reference or device alert. We ask for account checks first and keep the chat focused on your request.

Email requests

Send detailed privacy requests by email when you need a written response about account data, retention or correction. Include your account ID, registered phone number and the specific data you want us to check.

DATA PRACTICES

Six Privacy Practices We Use Daily

Six daily checks shape how we handle privacy across your account. We separate payment references from lobby records, limit staff access by role and record privacy request steps so you can follow…

Account collection

We collect the account details needed to run your profile, including registered phone number, login name and verification status. Extra documents are requested only when account or wallet checks require them.

Wallet records

DANA, OVO, GoPay and QRIS records are stored as transaction references, timestamps and status checks. We use them to answer wallet disputes and match deposits or withdrawals to your account.

Device security

Your device activity helps us spot unusual login patterns. You can check Account > Security > Devices to see recent sessions and ask support to remove access you do not recognise.

Cookie choices

Cookies keep sessions active, remember language choices and help us detect repeated failed logins. You can clear browser cookies anytime, then log in again and reset preferences inside your account.

Data correction

If your phone number, profile name or wallet detail is wrong, go to Account > Profile > Personal Details, then contact support if the field is locked for verification.

Retention checks

We keep account, wallet and support records only as long as needed for security, dispute handling and legal duties. When records are no longer required, we remove or anonymise them.

Privacy Questions Before You Join

These privacy answers cover the questions you are likely to ask before opening an account or sending a wallet request. We keep them practical: what we collect, why it is needed, how to reach us, how device data works and what you can ask us to change or remove.

We collect the details needed to create and protect your account, such as phone number, login name, verification status, device signals and payment references. We also record support messages when you contact us about privacy.

We keep wallet references so deposits, withdrawals and payment questions can be matched to the correct account. The record usually includes method name, time, status and reference code, not your full wallet balance.

Yes. Check Account > Profile > Personal Details first, then contact support if a field is locked. We verify your identity before changing phone numbers, wallet links or other sensitive account details.

Cookies help keep your session active, remember preferences and flag repeated failed login attempts. You can clear them in your browser, but you may need to log in again and set preferences again.

We share only the data needed to process or trace a transaction, such as a reference code and status. DANA, OVO, GoPay or QRIS checks are handled for wallet matching and dispute support.

We keep account, wallet and support records for security, dispute handling and legal duties. When a record is no longer needed, we remove it or anonymise it so it no longer identifies you.

Email support with your account ID, registered phone number and the data you want checked. We verify your identity first, then respond with the account data we can provide under the policy.

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